Making contact with customer care for virtually any challenge or worry can prove tough and universally aggravating. Even though American Airways gives different choices to take care of buyer queries, its specialised customer service framework could be challenging to navigate in the event you’re not informed about the technique.
The customer care Division can help with any travel-similar topics. On the other hand, you have to Call a special Section for refunds, AAdvantage member matters, cargo and parcel services, or consumer relations concerns, which includes all article-journey issues, issues or disputes.
Below’s a breakdown to help you navigate the difficult American Airways customer support method.
American Airways customer care telephone number
In this article’s the selection to Get hold of customer support throughout the U.S. and Canada:
1-805-918-9018
Following positioning your simply call, the automated procedure guides you through a number of inquiries to immediate you to the right topic.
What sorts of items can customer care assist with? You may demand reservations, ticket alterations or cancellations, delayed or cancelled flights, receipts, baggage concerns, Specific aid or every other latest vacation questions.
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Commonly, the fastest method of getting as a result of to a Reside agent is by pressing 0 at every single prompt. Then, you’ll have the option to press 3 to remain on hold or push one to receive a simply call-back again.
Didn’t get The solution you’re in search of? You can contact back and speak to a different agent who could possibly have additional working experience or schooling or talk to to talk to a supervisor.
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AAdvantage apply application
You may also Get in touch with customer care immediately through the American Airlines application; nonetheless, you must be an AAdvantage member to implement this new function. Obtain the application and log in to your account. Tap the chat bubble icon on the home display screen to attach straight to a customer care team member. There may be also a 24/seven Digital help Instrument in the app.
American Airlines on Twitter
Although it's not the quickest means of finding a solution towards your query, making use of Twitter may very well be a great way to get your issue solved if you're feeling like the other techniques aren’t Functioning. Considering that Twitter is community dealing with, the American’s customer service reps on Twitter is usually extra sympathetic to your requirements.
The airline’s Twitter account is @americanair and its Twitter webpage is fairly Lively with reps looking to fix difficulties.
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Cargo and priority parcel customer support
American provides a separate customer support workforce, obtainable 24/seven, to help with all cargo linked expert services, like:
Common cargo.
Priority parcel assistance.
Animals.
Human continues to be.Visit the focused web page to e-book or track your shipment, locate your cargo terminal, obtain schedules, or come across a selected Office e mail or contact number.
The American Airways cargo cell phone number is one-805-918-9018.
Requesting a refund
If your objective is always to request a refund, there’s no need to contact customer care For the reason that Section doesn’t manage refunds and can immediate you to the web site.
Head over to AA.com/refunds, in which you’ll have the choice to ask for a refund or Check out the status of a refund. At the moment, there isn't a cell phone number; to generate Make contact with, you have to use the web site or mail.
If you have to Call the refund Division When you have requested a refund:
Check out AA.com/refunds and scroll down to the bottom on the web page.
Underneath "Customer care," click "Speak to Refunds."
There you'll need the option to voice your worries a few refund.
You can also fax the refund department at:
one-805-918-9018
International: one-805-918-9018
Help along with your AAdvantage account
If you have questions on your AAdvantage account, you'll be able to call for account-relevant issues, reserving or cancelling award travel or examining method Gains.
Call details inside the U.S. and Canada
one-805-918-9018
Monday - Friday
eight a.m. - 7 p.m. (CT)
Contacting consumer relationsThe consumer relations department can guide you with any article-journey associated questions, compliments, fears or disputes. Such as, when you seasoned a challenge on your flight you may have the choice to reach out by mail at:
American Airlines Customer Relations
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
You may as well Visit the "Consumer Relations" web site and ship them an e mail by clicking on this connection.
Make sure you Observe that American does not now offer a method to Speak to The shopper relations Section by cellular phone.
Social media marketing suggestions platforms
Should you’d like to offer comments about your knowledge with American Airlines, it is possible to scroll down to The underside in the AA.com website page and click on on the Fb or YouTube icons. This method of interaction is employed for comments only and isn't going to provide Alternative-based mostly opportunities.
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Last feelings on making contact with American Airways customer care
There are a number of strategies for calling American Airways, based on your specific desires. If you wish to e-book a flight or produce other journey-linked thoughts, your best option is always to phone the 800 variety or reach out on its application.
AAdvantage associates are greatest served by calling the AAdvantage department. For refunds, bypass customer care and go on to the refund website.
Should you’re intending to ship cargo, there's a individual customer service group. And When you have opinions or concerns right after finishing your flight, You can utilize The shopper relations webpage. Next these guidelines can assist you streamline your customer service experience significantly. Returns/Refund/Cancellation Coverage
Any PNR or itinerary receipt could be returned as much as a yr following the date of journey.Fees and fares must be paid towards the carrier in almost any accepted currency. Cancellation payment: The exchange price employed when paying with a different sort of currency compared to the a single accustomed to compute the fare will depend on The principles and restrictions of the bank, the charge card company, as well as the carrier. Tickets that have been procured and processed refunds might also be issue to these policies.
If you prefer additional information regarding your American flight cancellation, you'll be able to read it listed here:
We welcome your inquiries related to American programs and will be pleased to assist you.
We have now a contact centre that is definitely open up each day of the 7 days. We've been reachable. You could also deliver us an e-mail as a substitute. Every email will get a reaction from us inside forty eight several hours.
American cancellation plan:
The proportion with the return you get may possibly range determined by American coverage, the justification for your refund request, as well as the length of time amongst the date within your request as well as date of your respective departure.
All airline refunds and potential credits are subject into the fare limitations, procedures, and processes of each and every airline.
About the payment web site, services fees will probably be converted to the forex of your respective nation.
Grownups, kids, elders, infants, pupils, and the army are all diverse groups of travellers.
Service expenses will likely be applied to all improvements, refunds, cancellations, and future credits per human being and for every ticket.
All put up-ticketing expenses, like our transaction support costs (booking charges), usually are not refundable and could vary Anytime.
Any costs and fees levied by airlines or other suppliers are In combination with our charges.
Authorities fees and taxes might be adjusted Anytime.
Your account will only be billed the ultimate whole cost that our salesperson has shown or mentioned.
Exactly what is the American Airways cancellation policy? Let's discuss below:
one. You'll find refund insurance policies for the majority of our airline tickets. Only obtainable if our journey suppliers' cancellation and refund insurance policies are in impact along with your refund request has long been granted.
ou aren't regarded a no-exhibit if we are able to protected waivers from the vendors to take care of this preferred cancellation and refund (most no-display bookings are ineligible for any waiver from suppliers for refund processing).two. A large share of our airline tickets are not refundable.
The restrictions, regulations, rules, and strategies that implement to airline fares also use to airline refunds and long term credits.
three. Unique Companies
All Particular Providers, obtainable only upon ask for, are topic to every airline's inspection and acceptance approach in addition to its fare limits, guidelines, and strategies. The payment of Specific Service Expenses will be manufactured at the time the support is delivered, and they will only be reimbursed In the event the request is denied because of the Airways.
Special conditions to look for:
Incorrect title
You will find a discrepancy between the name around the passenger's airline ticket along with the names on their passport or every other type of recognised federal government identification.
Visa/Passport
A letter of denial for your passport or visa is frequently desired in order to system a ask for.
Baggage
Remember to conserve all receipts and baggage tags.
In the case of absence all through a flight
You will have to present evidence demonstrating why you had been struggling to depart in time.
Resisted boarding
To your scheduled departure, you'll be necessary to present documentation of the reason you ended up denied boarding.
Copy Tickets Copies of all tickets with the exact same itineraries as Those people reserved with us are necessary in order to submit a refund request.
American Airlines Airports
Hop over a(n) American Airways flight these days by flying to quite a few Places out of these domestic and international airports:
Airport Code
Region
Airport Title
Range of Flights
DFW USA Dallas-Fort Well worth Intl. 599
CLT United states Charlotte-Douglas Intl. 536
ORD United states O'Hare Intl. 317
PHL United states Philadelphia Intl. 247
MIA United states Miami Intl. 193
DCA United states Ronald Reagan Washington Nationwide 152
PHX United states of america Sky Harbour Intl. 141
LAX USA Los Angeles Intl. eighty one
LGA United states of america LaGuardia seventy two
BOS United states Logan Intl. 57